Frequently Ask Questions
Below are frequently asked questions, you may find the answer for yourself.
Shipping
At Taphoanho.com, we offer two main shipping methods to meet our customers' needs: Standard Shipping and Express Shipping. Standard Shipping typically takes 3 to 5 business days, while Express Shipping is completed within 1 to 2 business days. We also provide international shipping options for orders outside Vietnam. You can select the shipping method that best suits your needs during checkout.
Currently, Taphoanho.com only offers shipping within Vietnam. We do not provide international shipping at this time. If you have any other questions or need assistance, please feel free to contact us for support.
The delivery time depends on the shipping method you choose and your delivery location. Generally, standard shipping takes 3 to 5 business days, while express shipping may take 1 to 2 business days. For international orders, delivery can take 7 to 14 business days. We will notify you of the estimated delivery time and provide updates on your order status via email.
Payment
At Taphoanho.com, we accept two main payment methods: Cash on Delivery (COD) and bank transfer. You can choose the payment method that suits you best when completing your order. We ensure that all transactions are processed securely and your information is protected.
At Taphoanho.com, we are committed to ensuring the absolute safety of every online transaction. We utilize advanced security technologies and have clear policies on order verification and returns, so you can shop with confidence and without worrying about risks.
Order & Returns
Placing an order at Taphoanho.com is simple. Just visit our website, browse for the products you want, add them to your cart, and proceed to checkout. You can choose to pay via COD or bank transfer. Once completed, we will confirm your order and provide detailed information on the delivery timeline.
If you wish to cancel or change your order, please contact our customer service team via hotline or email as soon as possible. We will assist with canceling or changing the order if it hasn't been processed or shipped yet. If the order has already been shipped, you can refuse the delivery or request a return or exchange after receiving the order, following our policies.
You do not need to create an account to place an order on Taphoanho.com. However, having an account allows you to easily track your orders, store shipping information, and receive special offers exclusive to members.
Once your order has been processed and shipped, we will send a confirmation email with a tracking number. You can use this number to check the status of your order on our website or through the carrier's website. If you have any questions, please contact our customer service team for assistance.
If you wish to return a product, please contact our customer service team within 7 days of receiving your order. The product must be in its original condition, unused, and with all packaging intact. Once your request is confirmed, we will provide detailed instructions on how to return the product. Return shipping fees may apply depending on the reason for the return.
